My tracking shows delivered, but I didn’t receive it—what do I do?

Edited

Sometimes carriers mark a package as delivered a bit early, and it may still arrive within the next 24 hours. In the meantime, we recommend checking:

  • Around your property (porch, side/back door, garage, etc.)

  • With household members or neighbors who may have received it on your behalf

  • Any parcel lockers or mailrooms, if applicable

If you’re still unable to locate your package after 24 hours, please contact our team. We’ll be happy to investigate further and help get things resolved as quickly as possible!


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