New to Viva? Welcome! This section walks you through placing your first order, understanding how everything works, and transitioning your pet to a raw diet, with tips on portions, prep, and a smooth switch.

What’s in the bowl matters. In this section, we break down how Viva meals are made—what goes in, what stays out, and how we keep things fresh, safe, and perfectly balanced for your pet.

Need to make a change? Whether you’re updating your payment method, adjusting your box, or managing store credit, you’ll find step-by-step help here for handling your orders and subscription.

From checkout to doorstep, this section breaks down how your Viva box gets to you. Find details on shipping costs, timelines, tracking your order, and where we currently deliver.

We know things don’t always go perfectly, and we’re here to help when they don’t. From delivery issues to product concerns, this section explains how we handle order-related problems and what you can expect from Viva.

Looking to partner with Viva? Explore our programs for affiliates, veterinary professionals, and retail partners. Learn how to apply, earn rewards, and grow with us!