Getting Started
New to Viva? Welcome! This section walks you through placing your first order, understanding how everything works, and transitioning your pet to a raw diet, with tips on portions, prep, and a smooth switch.
đž âWelcome to Viva
What is Viva?
Viva is a pet food company dedicated to providing high-quality, human-grade raw meals for dogs and cats. Our recipes are made with responsibly sourced...
What makes Viva different?
Viva is transforming raw feeding by setting new standards in quality, transparency, and innovation . From sourcing human-grade ingredients to pioneer...
Do I need a subscription?
No, not at all! While subscribing provides the convenience of automatic shipments, you can always place one-time orders whenever it suits your schedul...
Is there an order minimum?
Our minimum order size is 3 units (6 lbs) to ensure thereâs enough frozen product in the box to keep everything fresh and properly insulated until it ...
How do I place my first order?
Ready to get started? Follow these simple steps: ⢠Use the Feeding Calculator Head to the 'Build Meal Plan' on our homepage to determine your pet's...
đ˝ď¸ âFeeding & Transition
How should I transition to Viva?
Begin by selecting a protein your pet is already familiar with and use it consistently throughout the transition. Start with 25% Viva, gradually incre...
What should I expect with the transition?
When transitioning your pet to a new diet, especially a raw one, itâs important to be patient and observe their response. Keep an eye on your petâs en...
Dog Transition Tips
If you are having some difficulties with getting your dog transitioned to Viva, here are a few tips to help: For picky pups, a slower, gradual transit...
Cat Transition Tips
If you are having some difficulties with getting your kitty transitioned to Viva, here are a few tips to help: For picky kitties, a slower, gradual tr...
What should I do if my pet has a GI upset?
Beyond the usual canned pumpkin remedy, if your pet is having digestive troubles, consider trying Slippery Elm, which can help calm the stomach lining...
How much should I feed?
Feeding amounts are based on your pet's weight, age, and activity level. We recommend checking out our calculator  to determine your pet's personaliz...
Why is Viva's feeding amount different than mine?
When comparing feeding recommendations across pet food brands, itâs important to consider calorie density and how each brand calculates feeding guidel...
Can I feed Viva to my puppy or kitten?
Yes, you can feed Viva to your puppy or kitten once theyâre weaned from their mother, typically around 8 weeks of age! For puppies, we recommend our ...
What is the "Clean Bowl Guarantee"?
The Clean Bowl Guarantee is our 30-day promise to first-time customers. If your pet doesnât love every last bite of their first order, let us know! We...
đŚ âOrders & Plans
Subscriptions vs. One-Time Orders
At Viva, we offer two easy ways to get your petâs food: subscriptions and one-time orders . Whether youâre just getting started or youâre a long-ti...
Do I have to order a fixed amount in my box?
Nope! We provide a custom recommended box amount based on your pet info & your preferred frequency, but you can always adjust it to contain exactly th...
How much does Viva cost?
On average, our food will cost $6.50-7.50 / day for a 30lb dog & $3 / day for a 10lb cat if you are feeding a variety of our proteins. To get an exact...
How does my Viva subscription box work?
Itâs SO easy-peasy!& we'll provide customized feeding recommendations. You can choose to have their box arrive every 2, 4, 6, or 8 weeksâit all depend...
How do I know how much to order?
We offer curated recommendations based on your petâs specific details. Once you complete our quiz, weâll suggest how much to order based on your prefe...
How do I edit my subscription box?
You can log in to your account and edit your box at any time before your next charge date. Charges are processed at 9AM EST, so be sure to make any ch...