What if there's an issue with my order?
Edited
If something seems off with your order—whether it’s a missing item, shipping concern, or anything else—our team is here to help.
The fastest way to report an issue is through the chat widget in the bottom right corner of your screen. Just follow the prompts to flag your order, and it’ll go straight to our team for review.
Prefer email? No problem! You can also reach out to us at info@vivarawpets.com with your order number, a description of the issue, and any relevant photos to help us resolve it quickly.
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