Our Food

What’s in the bowl matters. In this section, we break down how Viva meals are made—what goes in, what stays out, and how we keep things fresh, safe, and perfectly balanced for your pet.
🧼  Food Safety & Quality Control
Safe Handling Tips for Raw Food
Feeding a raw diet can be safe when proper food safety measures are followed, both during production and at home. While raw meat may require a few ext...
How do you ensure your raw food is safe?
Food safety & sanitation is always our #1 priority—our process is to first ensure that we source the highest quality ingredients. We source the highes...
How do I thaw Viva properly?
Thawing Viva safely ensures your pet gets the most nutrition from every meal, without compromising food safety. Here’s how to do it right: ✅ Refrigera...
What role do probiotics play?
Our probiotics are not the same as those you’d buy at the store for yourself or your pets for gut health. Each strain in our mixture has been chosen s...
What species are in the probiotics you use?
Our probiotic mixture contains Lactobacillus acidophilus, Lactobacillus casei, Bifidobacterium animalis, and Lactobacillus reuteri .
Should I stop or replace the probiotics I’m adding for my pet?
Other probiotic products serve a different purpose depending on the strains & the blend, so you are welcome to continue using other products alongside...
Have you considered other pathogen control technologies?
Over the past year, we evaluated and tested numerous pathogen mitigation technologies, including HPP & bacteriophages, for their effectiveness and imp...
Why don't you use HPP?
We’ve chosen not to use High Pressure Processing (HPP) as a method of pathogen mitigation, a decision rooted in what we believe is best for the qualit...
Is it safe if my order arrived thawed?
Yes! As long as the food still feels cool to the touch, it’s safe to refreeze and use. Most customers find that simply feeling the packaging is enough...
How long does Viva last in the fridge after thawing?
We recommend using our product within 2-3 days of thawing in the refrigerator for freshness. If you have a smaller pet, you can always thaw our 1 lb p...
How long does Viva keep in the freezer?
All of our products have a “best by” date printed just to the left of the label, which lets you know exactly when that package should be used by. In...
Why does the color and texture vary?
The color and texture of our recipes may naturally vary due to factors like ingredient sourcing, seasonality, and processing methods. Because we work ...