Shipping & Delivery
From checkout to doorstep, this section breaks down how your Viva box gets to you. Find details on shipping costs, timelines, tracking your order, and where we currently deliver.
📦  Order & Shipping
Where can Viva orders be shipped?
We ship to all 50 states in the US. However, due to the perishable nature of our products and shipping restrictions that apply to other countries, w...
Does Viva deliver to PO boxes?
Unfortunately, we’re not able to deliver to PO boxes at this time. Since our food is shipped frozen with dry ice, we rely on carriers like FedEx and U...
Is there a shipping fee?
We offer FREE shipping for all orders over $200! (not applicable to Alaska, Hawaii) For orders under $200, we offer a flat-fee rate between $15-20 d...
Can I purchase expedited shipping?
Yes! If you’re in a 2-day transit zone, you’ll have the option to upgrade to overnight shipping at checkout. If you’re in a 3-day transit zone, you ...
Do you offer delivery scheduling or special instructions?
At this time, we aren’t able to offer scheduled delivery dates or guaranteed delivery windows. If you need your order to arrive by a certain date, we ...
How long will it take to get my order?
Your order may ship any day between M–W. Tracking information is usually sent in the evening—reach out to us if you haven't received tracking info by ...
When should I order more to avoid running out?
We typically recommend placing your order about one week before you want to receive your Viva shipment. While packages often arrive sooner, allowing a...
How does Viva ship their frozen items?
We ship all of our products frozen in fancy hi-tech & fully biodegradable or curbside recyclable insulation with dry ice (yep, no styrofoam here đź’š). ...
Can I change my shipping address after placing an order?
Yes, as long as your order hasn’t been prepped for shipment yet, you can update your shipping address directly from your Viva portal . To do so, simp...
đźšš Â Tracking & Delivery
Where can I find my tracking number?
We will email you the tracking information for your order once it ships! You can also log in and check your 'In Progress' orders to find your trac...
Why hasn’t my tracking updated yet?
Once a shipping label is created, it can take some time for the carrier to scan and register the package in their system. In many cases, tracking will...
My tracking shows delivered, but I didn’t receive it—what do I do?
Sometimes carriers mark a package as delivered a bit early, and it may still arrive within the next 24 hours. In the meantime, we recommend checking: ...
Do I need to be home to receive my order?
No, but depending on the temperature & climate where you live, we definitely recommend keeping a tab on when the order is scheduled to be delivered. P...
What if my box arrives late or thawed?
We completely understand that shipping delays can happen, which is why every order is packed with enough dry ice based on standard transit times, plus...