Order & Account Management
Need to make a change? Whether you’re updating your payment method, adjusting your box, or managing store credit, you’ll find step-by-step help here for handling your orders and subscription.
📦 Help with a Current Order
Change Recipe | Quantity
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your orders. • Select Your Order Cl...
Change Shipping Address
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your orders. • Select Your Order Cl...
Cancel Order
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your orders. • Select Your Order Cl...
Download Invoice
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your orders. • Select Your Order Cl...
⭐️ Manage Your Subscription & Account
Cancel a Subscription
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Reactivate a Subscription
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Changing Order Date
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Editing Frequency of Delivery
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Change Recipe | Quantity
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Updating | Adding Pet Profile
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Change Shipping Address
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Change Billing Address
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Updating Payment Method
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Subscri...
Viewing Store Credit
• Go to Your Account Navigate to our homepage and click the account icon in the top right corner. Log in to view your account. • Access Your Profile...
Applying Store Credit
To use your store credit, just make sure you're logged into your Viva account. • At Checkout (One-Time Orders) Under the "Payment Method" section, ...